Gant Travel Selects Aimendo’s Orchestrator, a Novel Free Text Omni-Channel Bot Platform
BLOOMINGTON, Ind. - August 12, 2022 - (Newswire.com)
Gant Travel, an awarding-winning TMC serving the North American corporate sector, announces the selection of Aimendo's Orchestrator for email parsing technology to identify critical information in email travel requests.
Email travel requests comprise a component of every corporate agency's offering. Because of their unstructured nature, email service requests remain one area where agencies must employ significant manual labor to address. This aspect drives additional cost and productivity limits that can hamper agency efficiency and customer experience. Using Aimendo's latest technology, Gant launched a pilot to parse email to streamline booking and service requests.
The pilot aimed to prove that Aimendo's system could identify critical information in email travel requests. "Over the past two months, we confirmed Aimendo's ability to identify, monitor, and extract customer intent and actionable booking and ticketing data on our tech stack; we're excited about the success and potential this brings to Gant Travel," says Patrick Linnihan, Gant's CEO and President. In the next phase of the pilot, Gant will connect the data extracted by Aimendo to machine-readable traveler profiles and corporate travel policies to produce travel reservations via Gant's tech stack.
"Our shared vision has always been to harness the power of artificial intelligence to create a "Bot Army" to turbocharge the work of a corporate travel agent. We look forward to building on this experience to drive Gant's team's productivity further and to power a new generation of customer experience on emailed travel requests." said Vic Pynn, Co-founder of Aimendo.
About Gant
Gant Travel is a digitally driven, data-centric travel management company that helps travelers enhance their experience while controlling the expense of business travel. Gant provides advanced technology, processes, and highly trained people to coordinate business travel and achieve the highest possible ROI from travel. Gant is the two-time winner of the Concur Innovation and earned multiple Call Center Weekly awards. Gant has also been named on the Inc 5000 list and earned the Best Workplace Institute certification. For more information on Gant contact: [email protected] or visit www.ganttravel.com
About Aimendo
Founded in 2020, Aimendo has rapidly created a robust and highly specialized NLU-based technology for travel sellers seeking greater productivity from free text communication channels. Like email. Or chat. And text. The core of our work lies in the continuous passion and dedication we apply to artificial intelligence and machine learning solutions for the travel industry's unique requirements. Today, we offer Orchestrator, a transaction management platform powered by a hybrid AI-ML learning engine, continuously and specifically trained for travel. Orchestrator executes four critical functions needed to optimize customer support through free text channels. It identifies transaction volumes, types and frequencies, monitors transactions for routing, then, at the client's option, fulfills transaction requests through specialized travel automation. Orchestrator may also be deployed to predict, harvesting data for scenario planning and other resource-related modeling exercises. Travel companies struggling to consume, understand and manage client-specific communications using automated technologies should contact [email protected] and visit us online at www.aimendo.com.
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Original Source: Gant Travel Selects Aimendo's Orchestrator, a Novel Free Text Omni-Channel Bot Platform
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Roomer Hires Online Travel Pioneer to Join Leadership Team
NEW YORK - August 10, 2022 - (Newswire.com)
Rick Schneider, one of the founders of both Priceline Partner Network and Travelocity Partner Network, has taken the helm to lead Global Sales for Roomer Travel, which has launched an innovative B2B trip protection program designed to pay OTAs up to three commissions on a room booking.
The Roomer private label program operates on a simple, elegant idea: dramatically reduce losses of hotel commissions caused by up to a 35% industry-wide cancellation rate of non-refundable hotel rooms. Roomer Flex converts non-refundable room rates to refundable, earning OTAs a commission on the trip protection and protecting the booking commission 100%. Roomer then sells the canceled room at a discount by listing the room on its Marketplace, resulting in an additional commission to the OTA.
Roomer's B2C marketplace was launched in 2013. Simple and brilliant, with global reach and thousands of choices, Roomer Travel saves consumers money. PC Magazine said it best: "What should you do when you've prepaid for a hotel, and you suddenly have to cancel? Download the Roomer Travel App or go to roomertravel.com/sell, the marketplace for prepaid hotel stays. Roomer can help you recoup money that might otherwise be lost to the travel gods, and it can save you money when you buy a hotel reservation at a discount from someone who can't use it. You can explore hotel stays that people are trying to sell by location or date.
Schneider commented, "The travel space continues to evolve and is booming. The more I learned about Roomer and its unique position and offering, the more convinced I became of the urgent need to bring this product to OTAs around the world and help them recoup from the challenging past couple of years for our industry. I am thrilled to be part of the leadership team at Roomer, and I am confident that I will be an integral part of building on its already impressive track record. I am equally looking forward to helping my long-time industry friends earn more money per booking at no additional cost to their bottom line! We are seeing high demand for travel again and Roomer is the perfect solution for consumers as well as B2C operators."
The Roomer offerings can be easily implemented to partners' proprietary inventory via API connectivity with the refunding process handled quickly. Partners can also add deeply discounted re-sell inventory to their own results via an API feed, while the entire experience is privately branded.
Schneider was instrumental in building Priceline Partner Network from a startup to one of the world's largest travel partner programs, repeating his original success by doing the same thing at Travelocity Partner Network for a decade before joining Priceline. He is considered one of the founders of global private label online travel programs and has helped over 3,000 online travel companies prosper during his success at both Travelocity and Priceline.
Gon Ben David, Founder/CEO of Roomer Travel, commented, "We feel quite fortunate to have Rick join our team. His background, reputation and experience will add significant value to our partnerships and to the Roomer platform. He will be building on the incredible momentum we have achieved in our global marketplace."
ABOUT ROOMER TRAVEL
Roomer Travel is the marketplace for travel accommodations, recognized by CNN, YAHOO!, Forbes, Mashable, The New York Times, NBC News and others. We host a marketplace for holders of nonrefundable hotel rooms to sell to buyers seeking a great deal or last-minute getaway. And our automated validation system verifies the authenticity of every single reservation on our website. As Fox News Channel said, "Roomer is the first-ever company to provide a solution for nonrefundable hotel room cancellations and does so in a way that is both helpful and trustworthy to all parties affected by these cancellations."
For more information:
For information on adding Roomer Flex to a travel website, contact Rick Schneider at 772-252-4608 or via email at [email protected].
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Original Source: Roomer Hires Online Travel Pioneer to Join Leadership Team
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Gant Travel Opts for Vindow to Streamline Hotel Sourcing and Contract Renewal Processes
BLOOMINGTON, Ind. - August 9, 2022 - (Newswire.com)
Gant Travel, an awarding-winning TMC serving the North American corporate sector, announces its selection of Vindow's hotel sourcing technology platform to automate its corporate hotel rate process.
Part of the account management function of every travel management company (TMC) is assisting corporate customers in selecting and applying negotiated rates at key hotel properties. Recent articles in the trade press indicate a potential trend by travel managers to opt for a standard discount rate off the rack rate instead of conducting the often laborious process of negotiating with hotel properties. The former option supports the idea that the total cost of acquiring the negotiated contract can involve hours of coordination in the procurement process that negates the savings the discounted rate achieved.
"In our experience in the corporate mid-market, a hybrid approach towards hotel procurement is best. The negotiation process to acquire a corporate rate often beats a set discount off the rack rate if the process used to get the negotiated rate is simple. Over the past three months, we've seen how Vindow can significantly automate and streamline the hotel rate negotiation process, and that's why we've selected them as the core technology to integrate into our account management process," said Chad Seybold, Gant's SVP of Strategic Partnerships.
"What Vindow brings to a company like Gant is the ability to apply a new level of automation to a very time-intensive process. Gant's pilot test of our platform demonstrated that they can achieve a new level of productivity for their clients with far fewer labor hours. While we are confident in our platform, we were gratified by the results Gant achieved by integrating Vindow into their internal systems. Vindow's flexible architecture, robust hotel database and intuitive user interface empowered terrific results for Gant," says Vic Pynn, Vindow's CEO and President.
Gant demonstrated that integration of Vindow into its systems automates a critical choke point in the account management process and provides immediate cost relief to the current "seller's market" for the corporate hotel marketplace.
About Gant
Gant Travel is a digitally driven, data-centric travel management company that helps travelers enhance their travel experience while controlling the expense of business travel. Gant provides advanced technology, processes, and highly trained people to coordinate business travel and achieve the highest possible ROI from travel. Gant is the two-time winner of the Concur Innovation and earned multiple Call Center Weekly awards. Gant has also been named on the Inc 5000 list and earned the Best Workplace Institute certification. For more information on Gant, contact: [email protected] or visit www.ganttravel.com.
About Vindow
Vindow, headquartered in Coral Gables, FL, offers the group travel industry with the only cloud-based SaaS platform that combines a centralized, full lifecycle management of the procurement process, from RFP generation through contract management, further empowered with intelligent market analytics. Vindow's platform harnesses the power of Artificial Intelligence, which significantly improves the entire sourcing lifecycle by bringing unprecedented levels of transparency, efficiency and insight to all transactional parties.
To find out more about Vindow, Inc. or to arrange an interview, please contact Jennifer Nagy at [email protected] or +1.786.420.1160.
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Original Source: Gant Travel Opts for Vindow to Streamline Hotel Sourcing and Contract Renewal Processes